Your use of https://www.trueseamoss.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by DIVA FAM INC. (“True Sea Moss,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below.
When purchasing products on our website, you may choose between a one-time purchase and a recurring subscription. By choosing a subscription, you agree to receive the selected product(s) automatically every thirty (30) days and to be charged accordingly, until you choose to modify or cancel your subscription.
You will receive an electronic confirmation of your subscription terms after purchase.
1.1. Products offered through subscription include a built-in discount compared to the regular one-time purchase price. This means that the same product, if purchased without a subscription, will be offered at a higher price.
1.2. By default, the product prices displayed on the website reflect the discounted subscription price, where applicable. The interface clearly indicates that this price includes a subscription-based discount.
1.3. When selecting a product from the catalog, the lower price shown is the subscription price. Directly below the quantity selection, a toggle (labeled “Switch to one-time”) is provided. By using this toggle, customers can switch from a subscription to a one-time purchase option. When selected, the product price will update to reflect the regular, non-discounted price.
1.4. This pricing structure is designed to offer additional value to customers who opt for recurring deliveries, and ensures full transparency regarding the benefits of subscribing versus purchasing once.
2.1. By subscribing, you acknowledge and agree that your subscription will automatically renew every thirty (30) days unless you cancel. If you subscribe, your credit card will be automatically billed every thirty (30) days. The product will be shipped to the address on file unless you update it in your Personal Account before the next billing cycle.
2.2. If a payment fails, we may retry the charge up to three times. Continued failure to process payment may result in the suspension or cancellation of your subscription.
3.1. You may cancel your subscription at any time. To avoid being charged for your next scheduled shipment, the cancellation must be submitted at least twenty-four (24) hours before your next order is processed.
3.2. Cancellations can be completed by logging into your Personal Account and managing your subscription preferences.
3.3. Alternatively, you may cancel your subscription by visiting the “Contact” page on our website and selecting the “Cancelling Order” option. This will open a live chat interface where you can request cancellation without providing additional information. This method is available online and is designed to be accessible and easy to use, in compliance with applicable consumer protection laws.
3.4. Upon cancellation, you will still receive and be charged for any orders already processed before the cancellation is effective.
4.1. You may pause your subscription at any time and for any duration. During the pause period, your current subscription pricing — including any promotional rate — will be retained, provided the subscription remains paused and is not canceled.
4.2. Additionally, you may skip your next delivery at no charge. Skipping a delivery will not affect any promotional pricing applied to your subscription.
5.1. Due to the technical limitations of our system, each product subscription (including different flavors or variants of the same product) is managed separately. To modify, cancel, pause, or skip specific items, you must adjust each subscription individually.
6.1. Subscription pricing is subject to change. If a price increase occurs, we will notify you by email at least 10 (ten) days in advance. If you do not agree to the new pricing, you may cancel your subscription before the effective date of the change. This notice will: (i) clearly state the updated subscription amount and the date it will be charged; (ii) include instructions on how to cancel your subscription, presented in a format you can retain, such as via email. If you do not cancel your subscription before the effective date, the new fee will be automatically charged as scheduled..
7.1. Products shipped through subscriptions are subject to our standard refund and return policy (https://trueseamoss.com/pages/refund-and-return-policy). Refund requests for subscription orders must be made within 48 hours of delivery, and supporting documentation may be required.
8.1. In accordance with California Business and Professions Code §17602(a)(6), we retain verification of your affirmative consent to any automatic renewal or continuous service offer for a minimum of 3 (three) years, or 1 (one) year after the contract is terminated, whichever period is longer. This verification may include: the date and time you accepted the offer, the terms presented at the time of consent, and evidence of your active agreement (such as a checked box, electronic signature, or confirmation email). We maintain this information solely to comply with legal requirements and to ensure transparency and trust in our subscription practices.
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"These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, or prevent any disease."