Terms of Service & Privacy Policy

TERMS OF SERVICE / SALE

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.

Your use of https://www.trueseamoss.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by DIVA FAM INC. (“True Sea Moss,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below. Please read them carefully. We offer the Website, including all information, tools, products, and services available from the Website to you, the User, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.

In addition, you agree to our Messaging Terms and Messaging Privacy Policy.

1. WEBSITE USE

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.

2. PRIVACY & SECURITY DISCLOSURE

Our Privacy Policy may be viewed here. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms. 

3. GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS

All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose. This includes but is not limited to:

  1. Hacking or digital attacks on the Website.
  2. Publishing abusive, vulgar, or defamatory material.
  3. Soliciting unlawful acts.
  4. Violating laws, regulations, or ordinances.
  5. Infringing on intellectual property rights.
  6. Harassing or discriminating based on protected categories.
  7. Submitting false or misleading information.
  8. Uploading viruses or malicious code.
  9. Collecting personal information without consent.
  10. Interfering with Website security features.

We reserve the right to terminate your access if you violate these Terms or engage in conduct that harms True Sea Moss or its users.

4. PRODUCTS SOLD FOR PERSONAL USE ONLY

Prices for our products at Diva Fam Inc. (True Sea Moss) are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time. We are not liable for any modifications, price changes, suspensions, or discontinuances. Products purchased from the Website are for personal, non-commercial use only. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

5. NO MEDICAL ADVICE AND ACCURACY OF INFORMATION

The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for the advice of a physician. The statements made on this Website have not been evaluated by the Food and Drug Administration (FDA). Consult a physician before using any products or information provided by True Sea Moss.

While we strive for accuracy, the Website may contain errors related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and update information without prior notice, including after you’ve submitted your order.

We do not guarantee that your results will match those suggested on the Website, as results may vary depending on your age, health, and other factors.

6. MODIFICATIONS TO THE WEBSITE AND PRICES

We reserve the right to modify or discontinue the Website (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website. Certain products or services may be available exclusively online and may have limited quantities subject to our return or refund policies.

7. PAYMENT

All charges are in U.S. Dollars. By submitting payment information, you agree that:

  1. You are fully authorized to use the payment method.
  2. All payment information provided is accurate and complete.
  3. You will be responsible for any card fees.
  4. Sufficient funds are available to cover your purchase.

We may receive updated payment information from your card issuer and will notify you before billing any new details. You may opt-out of this service by contacting your card issuer. We are not responsible for any bank or card fees associated with your payment.

8. ORDER PLACEMENT AND ACCEPTANCE

Your electronic order confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order. If we cancel your order, you will receive a refund to your original payment method. We reserve the right to request additional information before processing any order.

9. SUBSCRIPTION

When you purchase a product on our website, you may choose a one-time purchase or subscribe for regular deliveries. If you subscribe, we will bill your credit card every thirty (30) days and ship the product until you cancel.

9.1. You may cancel your subscription at any time. However, to avoid being billed for your next shipment, cancellations must be made at least twenty-four (24) hours before your next shipment is processed.

9.2. You may pause your subscription indefinitely, retaining all accumulated rewards and your current subscription rate, provided it differs from the prevailing rate due to a promotional offer. Additionally, you may skip your next delivery at no charge, without affecting any promotional rate applied to your subscription.

9.3. Please note, due to the technical features of our website, subscriptions for different types of products or the same product in different flavors are treated separately. To manage subscriptions for specific items or flavors, you will need to handle each subscription individually.

To cancel, pause, or skip your subscription, please contact Customer Support by emailing us at [email protected], or manage your subscriptions manually through your Personal Account on the Website.

10. SHIPPING

Diva Fam Inc. (True Sea Moss) ships to addresses within the United States. Visit our Shipping Policy for details on processing times, couriers used, and shipping charges. Please ensure the shipping address is correct. We are not responsible for delayed or missing shipments due to incorrect information. We do not provide advance notification of the shipment of subsequent orders processed under the Subscription. 

If you discover that you have made a mistake with your order or delivery address after it has been submitted or wish to edit your order before it has been shipped, please contact Customer Support as soon as possible by emailing [email protected]. We cannot guarantee that changes will be possible once the order is in processing, but we will make every effort to accommodate your request. 

11. DELIVERY CONFIRMATION

Because many factors can affect deliveries after they leave our warehouse, we consider any delivery confirmation provided by the carrier as sufficient proof of delivery to the cardholder, even without a signature. If a package shows as delivered but you did not receive it, you should contact the carrier directly.

For orders with a total value exceeding $100, a signature may be required upon delivery. If the carrier's confirmation shows that the order has been delivered and you believe this is not the case, please reach out to the carrier before contacting us.

12. MONEY-BACK GUARANTEE

Diva Fam Inc. (True Sea Moss) offers a 30-day money-back guarantee on first-time subscription orders. The guarantee is only valid for the first subscription order of a product and does not apply to subsequent orders for the same product type. For more information, please check our Return and Refund Policy.

To request a refund under this guarantee, you must contact [email protected] within 30 days of the order confirmation date. Refunds will be processed within 10 business days upon approval and issued to the original method of payment. If you decide to repurchase the product after claiming a refund, the money-back guarantee will no longer apply to future purchases of that product. 

13. REFUND AND RETURN POLICY

We strive to ensure that our customers are satisfied with their experience. If your order arrives damaged, defective, or incorrect, you may be eligible for a refund or replacement.

To be eligible for a refund, you must provide photo proof of the issue and your proof of purchase (receipt or order confirmation). Send this information to [email protected] within 30 days of delivery. Returns will be evaluated on a case-by-case basis, and we may issue a full refund, partial refund, or replacement depending on the nature of the issue.

Refunds will be processed to the original method of payment within 10 business days of approval. If the return is due to damage or defect, we will cover any return shipping costs.

If you do not contact us within 30 days from your first order confirmation date or the subscription renewal date each month for subsequent orders to initiate a refund or replacement, your item will not be refunded. True Sea Moss is not responsible for duplicate orders placed by the customer online. For more information, please check our Return and Refund Policy.

14. REFUSED PACKAGES

If a package is refused due to visible damage to the packaging or contents, you will not be responsible for return shipping costs or processing fees. Upon receipt of the package at our warehouse, we can either issue a full refund for the order, including any additional shipping costs, or reship a new package at no extra charge.

If you refuse a package for reasons other than damage, you may still be eligible for a refund once the package is received back at our warehouse. In such cases, any refund will be processed upon receipt, less any applicable shipping fees. We recommend accepting the package and contacting us first before refusing it.

Please note that refused shipments can sometimes become lost in the return process. If your refused package does not reach our warehouse, we will be unable to issue a refund. To ensure proper handling of returns, customers must use a return label generated by our Customer Support team.

15. SOCIAL MEDIA INTERACTIONS

This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of our social media presence viewable on platforms such as Facebook, Instagram, YouTube, Pinterest, Twitter, LinkedIn, and other third-party social media platforms we may use (collectively, “Social Media Presence”).

The sites and platforms that host our Social Media Presence are not controlled by Diva Fam Inc. (True Sea Moss), and therefore, they have their own privacy policies and terms of use. We are not responsible for the privacy practices of these platforms or for the content and opinions expressed by users.

Comments and opinions expressed by individuals on our Social Media Presence are their own and do not reflect the opinions or views of True Sea Moss. We have no obligation to monitor, remove, or respond to any user-generated content on our social media platforms unless required by law.

If you see an offensive, defamatory, or inappropriate post on any of our social media channels, we encourage you to report it to the platform directly using the procedures they have established.

Please be aware that the use of any content you share on our social media pages, including but not limited to reviews, testimonials, and images, may be used by True Sea Moss for promotional purposes without compensation. By sharing such content, you confirm that you own the rights to it and grant us permission to use it in any form, including reproduction, distribution, and publication.

We reserve the right to edit, moderate, or remove user comments that violate our standards, including but not limited to offensive, misleading, or harmful content.

16. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. These links are provided for your convenience only, and True Sea Moss does not endorse, control, or monitor the content, products, services, or practices of these third-party websites.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made through third-party websites. You acknowledge and agree that your access to and use of these third-party websites is at your own risk, and any terms and policies set by the third-party will apply.

Before engaging in any transaction with a third-party linked to our Website, please carefully review their terms of service, privacy policies, and other governing documents to ensure you fully understand them. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the appropriate third-party.

True Sea Moss is not responsible for any disputes arising from interactions, purchases, or agreements made on third-party websites, and we are not obligated to intervene or resolve such disputes.

17. TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS

Anything that you submit or post to the Website, and/or provide us, including but not limited to photographs, testimonials, ideas, know-how, techniques, reviews, comments, questions, and suggestions (collectively, “Submissions”), is and will be treated as non-confidential and non-proprietary. You agree that we shall have the perpetual right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions.

By submitting content to us, you represent and warrant that you own or otherwise control all of the rights to that content. You further agree that your Submissions do not infringe on the intellectual property rights, privacy rights, or any other rights of any third party. Submissions should not contain offensive, defamatory, or unlawful content.

True Sea Moss reserves the right to remove or refuse to publish any Submissions at its discretion, including content deemed to violate these Terms or the rights of others.

Submissions, including testimonials and reviews, represent the unique experiences of the individuals providing them and may not necessarily reflect the experiences that you may have using our products. As noted in Section 5 above, results may vary based on factors unique to each user, such as age, health, and genetics.

True Sea Moss reserves the right to correct typographical errors, shorten testimonials prior to publication, and review all submissions for accuracy and appropriateness before they are published or used. We are under no obligation to pay for, or otherwise compensate you for, any testimonial, product review, or submission provided to us.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies or operating rules posted by us on this Website or in respect to the Website, constitute the entire agreement and understanding between you and Diva Fam Inc. (True Sea Moss) and govern your use of the Website and your purchase of any products or services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms, with such severance not affecting the validity and enforceability of the remaining provisions.

19. QUESTIONS OR ADDITIONAL INFORMATION

For inquiries, please contact our Customer Support Team:

REFUND AND RETURN POLICY

30-Day Money-Back Guarantee

Customers may request a return within 30 days of the first order confirmation date. If a second order is placed for the same product type, it indicates the customer's satisfaction with the previous purchase. Therefore, no returns will be granted for subsequent orders of the same product.

To be eligible for a refund, customers must provide a receipt or proof of purchase to our Customer Support Team at [email protected]. Refunds will be processed to the original method of payment within 10 business days after the return is approved.

Customers are responsible for inspecting their order upon receipt and must contact Customer Support immediately if the item is damaged, defective, or incorrect. You must send photo proof of the issue to allow us to evaluate the situation and take appropriate action. Each request will be reviewed on a case-by-case basis, with a full refund, partial refund, or replacement provided at our discretion. 

In the event of non-receipt of an order or delayed delivery, all inquiries must be directed to the shipping carrier. True Sea Moss is not responsible for delivery issues managed by third-party carriers, and refunds will not be issued in this case. 

Subscription Cancellation and Refunds


Once an order is formed but still not shipped (status 'Unfulfilled'), refunds are not granted unless the subscription was canceled prior to the order being formed. 


If the order is already in the process of delivery, refunds are not granted in this case. 


To request a revision for a refund on a case-by-case basis, contact our Customer Support Team at [email protected]. 

Refund or Replacement Process

To request a refund or replacement, please follow these steps:

  1. Email us at [email protected].
  2. Include your order number and a description of the issue.
  3. Attach photo proof of the issue, if applicable.

Important: We do not process return or refund requests via social media platforms, phone calls, or voice messages.

If you do not contact us within 30 days from your first order confirmation date or the subscription renewal date each month for subsequent orders to initiate a refund or replacement, the item will NOT be eligible for a refund. True Sea Moss is not responsible for duplicate orders placed by the customer online.

Refused Packages

If you refuse a package for any reason, please notify us immediately by emailing [email protected]. In most cases, we will issue an immediate refund upon notification, and the return of the package to our warehouse will not be necessary.

We prefer to handle such situations without requiring the product to be returned, so refunds will typically be processed as soon as we receive your request, provided the circumstances align with our policy. However, if you specifically wish to return the product, or if the package is returned to us due to a missed delivery, the following terms will apply:

  • Customer-Initiated Return: If you wish to return the package after refusing it, you must first notify our Customer Support team at [email protected]. Returns will only be accepted with a return label generated by our team. Once the return is processed and the product is received and inspected at our warehouse, a refund may be issued based on the condition of the returned item.
  • Missed Delivery and Returned to Sender: If a package is returned to us due to a missed delivery, a refund will only be issued on a case-by-case basis. If you wish to receive the product, we may offer to reship it at no additional cost, depending on the circumstances.

Important Note on Refused Shipments

In rare cases, refused shipments may become lost during the return process. If the package does not reach our warehouse, we will be unable to issue a refund unless otherwise agreed upon. To ensure proper handling in cases where a return is required, you must use a return label generated by our Customer Support Team.