REFUND AND RETURN POLICY

Effective October 6, 2026

Order Processing

Orders are processed immediately after payment and enter fulfillment right away. Once your payment is processed, your order cannot be canceled or modified. Canceling your subscription stops all future orders but does not cancel an order that has already been placed. You can cancel, pause, skip, or swap your subscription at any time in your customer portal before your next order is generated.

30-Day Money-Back Guarantee

Your first True Sea Moss subscription order is covered by our 30-day money-back guarantee. The guarantee applies once per customer and household, to your first subscription order only. It does not apply to reorders, renewal orders, one-time purchases, or new subscriptions started after a previous cancellation. It runs for 30 days from your order confirmation date.

To use the guarantee, email support@trueseamoss.com within the 30-day window with your order number. You may open one unit to evaluate the product; all other units must remain unopened. All items must be shipped back to us using the return label we provide. Your refund is issued to your original payment method after the return is delivered to our warehouse and inspected, which can take up to 4 weeks. An $8 processing fee is deducted from the refund. The guarantee covers up to two units per order: the opened evaluation unit plus one unopened unit. Because our products are perishable and ingestible, returned items are never restocked or resold; returns are required for verification only.

All Other Orders Are Final Sale

Orders after your first, including subscription renewals and repeat purchases, are not eligible for refunds or returns, except as described below.

Damaged, Defective, or Incorrect Items

Contact us within 48 hours of delivery with photo proof. We will send a free replacement. If a replacement is unavailable, a refund is issued through the standard return process.

Shipping & Delivery

All delivery dates are estimates, not guarantees, and refunds are not issued for orders in transit. If your tracking shows no movement for 10 days, contact us and we will open a trace with the carrier.

If tracking shows your package as delivered but you have not received it, please allow 7 days, as carriers often mark packages delivered 1 to 3 days early, and check with household members, neighbors, and your local carrier office. If it still has not arrived 7 days after the delivery scan, contact us.

Lost parcels are the responsibility of the delivery service; we are unable to provide replacements or refunds for parcels lost by the carrier, but we will assist you in filing your claim with them. Original shipping charges and return-label costs are non-refundable.

Refused Packages

Refused packages are refunded only after they are received and inspected at our warehouse, minus shipping costs. Refused packages travel back without tracking and are frequently lost in the return process; a refused package that does not reach our warehouse cannot be refunded. We recommend accepting delivery and contacting support instead.

Incorrect Addresses

We are not responsible for orders shipped to an incorrectly entered address. If the carrier returns the package to us, we can reship it for an additional shipping fee.

Marketplace Purchases

Products purchased through third-party marketplaces or retailers, including Amazon, Walmart, and TikTok Shop, are governed by that seller's policies and are not eligible for refunds, returns, or the money-back guarantee from trueseamoss.com.

Policy Abuse

We reserve the right to decline refunds where we identify abuse of this policy, including repeated guarantee claims across accounts, emails, or shipping addresses, or reseller activity. If a payment dispute is filed on an order that has already been refunded or that is not eligible under this policy, we reserve the right to contest it.

All refund requests are handled by email at support@trueseamoss.com.