IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.
Your use of https://www.trueseamoss.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by DIVA FAM INC. (“True Sea Moss,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below. Please read them carefully. We offer the Website, including all information, tools, products, and services available from the Website to you, the User, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.
In addition, you agree to our Messaging Terms and Messaging Privacy Policy.
These Terms of Service incorporate the following policies by reference. By accessing or using our Website, you agree to be bound by each of these policies as applicable:
- Privacy Policy: https://trueseamoss.com/pages/true-sea-moss-privacy-policy
- Subscription Policy: https://trueseamoss.com/pages/subscribe-policy
- Discount Policy: https://trueseamoss.com/pages/discount-policy
By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.
Your use of the Website is also governed by our Privacy Policy, which is hereby incorporated into these Terms of Service by reference.
By accessing or using our Website, you acknowledge that you have read, understood, and agree to our practices regarding the collection, use, and disclosure of your personal information as described in the Privacy Policy.
You can review our Privacy Policy at: https://trueseamoss.com/pages/true-sea-moss-privacy-policy
If you do not agree with our Privacy Policy, you must not access or use the Website.
All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.
You may not copy, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, sell, or otherwise exploit any content from this Website without our prior written permission.
All rights, title, and interest in and to the Website, including but not limited to its underlying software, source code, HTML/CSS/JavaScript, database structures, design, functionality, and all content therein (collectively, the “Website Technology”), are and shall remain the exclusive property of True Sea Moss or its licensors. This includes all associated intellectual property rights such as copyrights, trademarks, trade dress, trade secrets, and other proprietary rights under U.S. and international law.
Any unauthorized use of the Website or its technology may result in legal action and liability for damages.
You agree not to use or attempt to use the Website or any products in any unlawful manner or for any unlawful purpose. This includes but is not limited to:
We reserve the right to terminate your access if you violate these Terms or engage in conduct that harms True Sea Moss or its users.
4. AI-GENERATED CONTENT NOTICE
Certain visual, textual, or promotional content on this website may have been created using artificial intelligence technologies, including but not limited to image generators and language models.
Any such AI-generated content is intended for illustrative and marketing purposes only and is not meant to represent real individuals, customers, or endorsements, unless explicitly stated otherwise.
We strive to ensure that our marketing remains transparent and does not mislead consumers. If you have questions regarding specific content, please contact us at: support@trueseamoss.com.
Prices for our products at Diva Fam Inc. (True Sea Moss) are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time. We are not liable for any modifications, price changes, suspensions, or discontinuances. Products purchased from the Website are for personal, non-commercial use only. The resale of our products on any third-party marketplace including but not limited to Amazon, Walmart, Target, Best Buy, Facebook Marketplace, Etsy, eBay, or similar platforms is strictly prohibited. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
The material on the Website, labels, or in other communications is provided for general informational purposes only and is not intended as medical advice or as a substitute for the advice of a physician. The statements made on this Website have not been evaluated by the Food and Drug Administration (FDA). Consult a physician before using any products or information provided by True Sea Moss.
While we strive for accuracy, the Website may contain errors related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and update information without prior notice, including after you’ve submitted your order.
We do not guarantee that your results will match those suggested on the Website, as results may vary depending on your age, health, and other factors.
We reserve the right to modify or discontinue the Website (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access to the Website. Certain products or services may be available exclusively online and may have limited quantities subject to our return or refund policies.
All charges are in U.S. Dollars. By submitting payment information, you agree that:
We may receive updated payment information from your card issuer and will notify you before billing any new details. You may opt-out of this service by contacting your card issuer. We are not responsible for any bank or card fees associated with your payment.
Your electronic order confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order. If we cancel your order, you will receive a refund to your original payment method. We reserve the right to request additional information before processing any order.
Diva Fam Inc. (True Sea Moss) ships to addresses within the United States. Visit our Shipping Policy for details on processing times, couriers used, and shipping charges. Please ensure the shipping address is correct. We are not responsible for delayed or missing shipments due to incorrect information. We do not provide advance notification of the shipment of subsequent orders processed under the Subscription.
If you discover that you have made a mistake with your order or delivery address after it has been submitted or wish to edit your order before it has been shipped, please contact Customer Support as soon as possible by emailing support@trueseamoss.com. We cannot guarantee that changes will be possible once the order is in processing, but we will make every effort to accommodate your request.
Because many factors can affect deliveries after they leave our warehouse, we consider any delivery confirmation provided by the carrier as sufficient proof of delivery to the cardholder, even without a signature. If a package shows as delivered but you did not receive it, you should contact the carrier directly.
For orders with a total value exceeding $100, a signature may be required upon delivery. If the carrier's confirmation shows that the order has been delivered and you believe this is not the case, please reach out to the carrier before contacting us.
Diva Fam Inc. (True Sea Moss) offers a 30-day money-back guarantee on first-time subscription orders. The guarantee is only valid for the first subscription order of a product and does not apply to subsequent orders for the same product type. For more information, please check our Return and Refund Policy.
To request a refund under this guarantee, you must contact support@trueseamoss.com within 30 days of the order confirmation date. Refunds will be processed within 10 business days upon approval and issued to the original method of payment. If you decide to repurchase the product after claiming a refund, the money-back guarantee will no longer apply to future purchases of that product.
We strive to ensure that our customers are satisfied with their experience. If your order arrives damaged, defective, or incorrect, you may be eligible for a refund or replacement.
To be eligible for a refund, you must provide photo proof of the issue and your proof of purchase (receipt or order confirmation). Send this information to support@trueseamoss.com within 48 hours of delivery. Returns will be evaluated on a case-by-case basis, and we may issue a full refund, partial refund, or replacement depending on the nature of the issue.
Refunds will be processed to the original method of payment within 10 business days of approval. If the return is due to damage or defect, we will cover any return shipping costs.
If you do not contact us within 48 hours from your first order confirmation date or the subscription renewal date each month for subsequent orders to initiate a refund or replacement, your item will not be refunded. True Sea Moss is not responsible for duplicate orders placed by the customer online. For more information, please check our Return and Refund Policy.
If a package is refused due to visible damage to the packaging or contents, you will not be responsible for return shipping costs or processing fees. Upon receipt of the package at our warehouse, we can either issue a full refund for the order, including any additional shipping costs, or reship a new package at no extra charge.
If you refuse a package for reasons other than damage, you may still be eligible for a refund once the package is received back at our warehouse. In such cases, any refund will be processed upon receipt, less any applicable shipping fees. We recommend accepting the package and contacting us first before refusing it.
Please note that refused shipments can sometimes become lost in the return process. If your refused package does not reach our warehouse, we will be unable to issue a refund. To ensure proper handling of returns, customers must use a return label generated by our Customer Support team.
This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of our social media presence viewable on platforms such as Facebook, Instagram, YouTube, Pinterest, Twitter, LinkedIn, and other third-party social media platforms we may use (collectively, “Social Media Presence”).
The sites and platforms that host our Social Media Presence are not controlled by Diva Fam Inc. (True Sea Moss), and therefore, they have their own privacy policies and terms of use. We are not responsible for the privacy practices of these platforms or for the content and opinions expressed by users.
Comments and opinions expressed by individuals on our Social Media Presence are their own and do not reflect the opinions or views of True Sea Moss. We have no obligation to monitor, remove, or respond to any user-generated content on our social media platforms unless required by law.
If you see an offensive, defamatory, or inappropriate post on any of our social media channels, we encourage you to report it to the platform directly using the procedures they have established.
Please be aware that the use of any content you share on our social media pages, including but not limited to reviews, testimonials, and images, may be used by True Sea Moss for promotional purposes without compensation. By sharing such content, you confirm that you own the rights to it and grant us permission to use it in any form, including reproduction, distribution, and publication.
We reserve the right to edit, moderate, or remove user comments that violate our standards, including but not limited to offensive, misleading, or harmful content.
Our Website may contain links to third-party websites. These links are provided for your convenience only, and True Sea Moss does not endorse, control, or monitor the content, products, services, or practices of these third-party websites.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made through third-party websites. You acknowledge and agree that your access to and use of these third-party websites is at your own risk, and any terms and policies set by the third-party will apply.
Before engaging in any transaction with a third-party linked to our Website, please carefully review their terms of service, privacy policies, and other governing documents to ensure you fully understand them. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the appropriate third-party.
True Sea Moss is not responsible for any disputes arising from interactions, purchases, or agreements made on third-party websites, and we are not obligated to intervene or resolve such disputes.
Anything that you submit or post to the Website, and/or provide us, including but not limited to photographs, testimonials, ideas, know-how, techniques, reviews, comments, questions, and suggestions (collectively, “Submissions”), is and will be treated as non-confidential and non-proprietary. You agree that we shall have the perpetual right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions.
By submitting content to us, you represent and warrant that you own or otherwise control all of the rights to that content. You further agree that your Submissions do not infringe on the intellectual property rights, privacy rights, or any other rights of any third party. Submissions should not contain offensive, defamatory, or unlawful content.
True Sea Moss reserves the right to remove or refuse to publish any Submissions at its discretion, including content deemed to violate these Terms or the rights of others.
Submissions, including testimonials and reviews, represent the unique experiences of the individuals providing them and may not necessarily reflect the experiences that you may have using our products. As noted in Section 5 above, results may vary based on factors unique to each user, such as age, health, and genetics.
True Sea Moss reserves the right to correct typographical errors, shorten testimonials prior to publication, and review all submissions for accuracy and appropriateness before they are published or used. We are under no obligation to pay for, or otherwise compensate you for, any testimonial, product review, or submission provided to us.
We do not guarantee, represent or warrant that your use of our website or purchase of any products will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of any product will be accurate, reliable, or meet your expectations.
You agree that from time to time we may remove products from sale for indefinite periods of time or discontinue products at any time, without notice to you.
You expressly agree that your use of, or inability to use, the website or any products purchased through it is at your sole risk. All products and all related information, descriptions, and materials are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall True Sea Moss, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the products or any products procured using the website, or for any other claim related in any way to your use of any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any product or any content posted, transmitted, or otherwise made available via the website, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless True Sea Moss and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Governing Law.
These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
You agree that these Terms of Service shall apply to all interactions with us, including all past, current, and future transactions, purchases, communications, and disputes, regardless of whether they arise before, during, or after the term of your use of the Website or the effective date of these Terms.
Dispute Resolution.
In the event of any dispute, claim, or controversy arising out of or relating to your use of the website, any product purchased from us, or these Terms, you agree to first provide us with written notice of the issue and a reasonable opportunity to resolve it (the “Notice and Cure” period). Such notice must be sent to: support@trueseamoss.com.
If the matter is not resolved within sixty (60) days of our receipt of your written notice, you agree that any unresolved dispute shall be submitted to binding arbitration, to be conducted in California, in English, in accordance with the rules of the American Arbitration Association (AAA), and judgment on the arbitration award may be entered in any court having jurisdiction.
Scope of Disputes Covered
This agreement to arbitrate applies to all disputes, claims, or controversies, whether existing now or arising in the future, including those that may have arisen before the effective date of these Terms. These Terms of Service shall apply to all interactions with us, including current and future transactions, communications, and disputes, regardless of whether they arise during or after your use of the Website or termination of your relationship with us.
Class Action Waiver
To the fullest extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. You expressly waive any right to file or participate in a class action or seek class-wide relief.
22. FORCE MAJEURE
We shall not be held liable for any delay, failure, or disruption in the performance of our obligations under these Terms of Service or in the delivery of any product if such delay or failure results from causes beyond our reasonable control. This includes, but is not limited to: (i) Acts of God, including flood, earthquake, windstorm, plague, epidemic, pandemic, cyclone, typhoon, hurricane, tornado, blizzard, volcanic activity, landslide, tidal wave, tsunami, damage or destruction by lightning, drought or other natural disasters; (ii) explosion, fire, or destruction of machines, equipment, factories or of any kind of installation or building; (iii) break-down, mechanical difficulties or failure of equipment, machinery, pipelines, storage facilities, loading facilities, transport, (including vessel, barge, rail or truck transport), telecommunication or any utility service, including electric power, gas or water; (iv) inability to obtain energy, power, utilities (including electric, gas or water), raw materials, labor, transportation or facilities; (v) war (whether declared or not), armed conflict or the serious threat of same (including hostile attack, blockade, military embargo), hostilities, invasion, act of a foreign enemy, extensive military mobilization, imposition of sanctions, breaking off of diplomatic relations or similar actions; (vi) civil war, riot, rebellion and revolution, military or usurped power, insurrection, civil commotion or disorder, mob violence, act of civil disobedience; (vii) acts of terrorism, sabotage or piracy; (viii) nuclear, chemical or biological contamination or sonic boom; (ix) compliance with any Law or government order, rule, regulation or direction, or any action taken by a government or public authority (whether lawful or unlawful), curfew restriction, expropriation, compulsory acquisition, seizure of works, requisition, nationalization, imposing an embargo or sanctions, export or import restriction, quota or other restriction or prohibition, or failing to grant a necessary license or consent; (x) loss at sea or extreme adverse weather conditions (such as iced seaways); and (xi) general labor disturbance such as but not limited to boycott, strike or lock-out, go-slow, occupation of factories and premises (collectively, a “Force Majeure Event”).
Any such Force Majeure Event shall suspend our performance under these Terms of Service for the duration of the delay and for a reasonable period thereafter. We shall make reasonable efforts to notify you of any such delay and to resume performance as soon as practicable.
You agree that such delays shall not constitute a breach of contract, and we shall not be liable for any damages, refunds, or other remedies arising from or relating to such events.
These Terms, together with our Privacy Policy and any other policies or operating rules posted by us on this Website or in respect to the Website, constitute the entire agreement and understanding between you and Diva Fam Inc. (True Sea Moss) and govern your use of the Website and your purchase of any products or services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms, with such severance not affecting the validity and enforceability of the remaining provisions.
For inquiries, please contact our Customer Support Team:
Customers may request a return within 30 days of the first order confirmation date. Placing a second order for the same product type indicates the customer's satisfaction with the initial purchase. Therefore, no returns will be granted for subsequent orders of the same product unless the item is damaged, defective, or carrier-verified as lost.
To be eligible for a refund, customers must provide a receipt or proof of purchase to our Customer Support Team at support@trueseamoss.com. Refunds are issued to the original payment method within 10 business days after we receive and inspect the returned items, or (for non-returnable single-jar orders) after the claim is approved.
If your first order contains more than one unit of the same product type, including different flavors or variants, you may open only one unit for evaluation. All other units must remain unopened and be returned.
Customers are responsible for return shipping and must use the prepaid label we provide. (Better to begin with the subject for clarity & emphasis). The cost of the label will be deducted from your refund.
If your item arrives damaged, defective, or incorrect, please contact Customer Support within 48 hours of delivery. You must send photo proof of the issue to allow us to evaluate the situation and take appropriate action. We review each request on a case-by-case basis, with a full refund, partial refund, or replacement provided at our discretion.
Refunds will not be issued for orders still in transit, unless confirmed lost by the carrier. If the carrier confirms loss, damage, or non-delivery, we will offer the customer (a) a full refund or (b) a free replacement shipment.
You can cancel your subscription in one click in your customer portal at any time before the next order is generated.
If an order has been created but not yet shipped (status 'Unfulfilled'), refunds are not granted unless the subscription was canceled prior to the order being formed.
If a subscription order is later confirmed lost, damaged, or defective, we will offer either a full refund or a free replacement shipment, even if it was previously marked Final Sale.
If the order is already in the process of delivery or transit, refunds are not available.
To request a revision for a refund on a case-by-case basis, contact our Customer Support Team at support@trueseamoss.com.
To request a refund or replacement, please follow these steps:
Important: We do not process return or refund requests via social media platforms, phone calls, or voice messages.
We accept refund or replacement requests within 30 days of your first order confirmation date or subscription renewal. Requests made after this window will not be eligible. True Sea Moss is not responsible for duplicate orders placed by the customer online.
If you refuse a package for any reason, please notify us immediately by emailing support@trueseamoss.com. In most cases, we will issue an immediate refund upon notification, and the return of the package to our warehouse will not be necessary. If a prepaid return label is issued, its cost will be deducted from your refund.
We prefer to handle such situations without requiring the product to be returned, so refunds will typically be processed as soon as we receive your request, provided the circumstances align with our policy. However, if you specifically wish to return the product, or if the package is returned to us due to a missed delivery, the following terms will apply:
Important Note on Refused Shipments
In rare cases, refused shipments are lost in transit and never reach our warehouse. In that’s the case, if the package does not reach our warehouse, we will be unable to issue a refund unless otherwise agreed upon. To ensure proper handling in cases where a return is required, you must use a return label generated by our Customer Support Team.
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"These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, or prevent any disease."